Contract Information

Contract Identification

• Contract Family: EDS
• Contract Type: Multiple coverage levels
• Coverage Level(s): Secure, Secure Plus, Superior, Supreme, Supreme Wrap
• Document Version: 20250601
• Form Number: VSC-01DE-EDS_ORI_04/25
• Source File: EDS ORI Core.pdf

Administrator Information

• Administrator/Obligor: Endurance Dealer Services, LLC, 400 Skokie Blvd., Suite 470, Northbrook, IL 60062
• Claims Phone: (877) 414-0134
• Customer Service Phone: (866) 432-4443
• Roadside Assistance Phone: (855) 416-6894
• Website: https://enduranceds.com

Coverage Length & Waiting Period

• Waiting Period: As specified on Application Page (typically 30 days and 1,000 miles from purchase)
• Coverage Start: After waiting period expires
• Coverage End: Contract expiration date or mileage, whichever comes first. Or when administrator has paid the limit of liability, whichever occurs first.

Coverages

• The EDS ORI Core contract offers five different coverage levels, each providing progressively more comprehensive protection:

Coverage Details – Secure

• Coverage Name: Secure
• Coverage Type: Basic Powertrain
• Coverage Note: Any part or component that is not specifically listed will not be covered

Core Coverage Components

Engine (Gasoline/Diesel)

• Covered components: Cylinder Block, Cylinder Head(s), Rotary Housing and all Internally Lubricated Parts including: Pistons; Piston Rings; Connecting Rod Bearings; Crankshaft; Crankshaft Main Bearings; Camshaft; Camshaft Bearings; Cam Followers; Timing Chain or Belt; Timing Gears, Guides, Tensioners; Rocker Arms; Rocker Shafts; Rocker Bushings; Cylinder Head Valves; Valve Guides; Valve Lifters; Valve Springs; Valve Retainers; Valve Seats; Push Rods; Water Pump; Mechanical Fuel Pump; Oil Pump and Oil Pump Housing; Harmonic Balancer; Oil Pan; Timing Chain Cover; Intake Manifold; Valve Covers; Engine Mounts. Oil pan and valve covers are ONLY covered if damaged by the Breakdown of an internally lubricated part.

Turbocharger/Supercharger (Factory Installed Only)

• Covered components: Turbocharger/Supercharger Housing and All Internally Lubricated Parts. Housing is ONLY covered if damaged by the Breakdown of an internally lubricated part

Transmission (Automatic or Manual)

• Covered components: Transmission Case and all Internally Lubricated Parts plus: Torque Converter; Flywheel/Flex Plate; Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler; Transmission Mounts; Oil Pan; Slave/Clutch Master Cylinder; Pilot Bearing; and Throw-Out Bearing. Transmission case is covered ONLY if damaged by the Breakdown of an internally lubricated part

Drive Axle Assembly

• Covered components: All Internally Lubricated Parts including but not limited to: Ring and Pinion Gears, Spider Gears and Side Gears, Bearings, Bushings, Spacers, Yokes, Axle Shafts, Drive Shafts, Carrier Bearing, Universal Joints, Center Support Bearing, and CV Joints (provided the boots are not torn or damaged), Four-Wheel Drive Actuator, and Locking Hub Mechanisms. Drive axle housing is ONLY covered if damaged by the Breakdown of an internally lubricated part.

Transfer Unit

• Covered components: Transfer Case and All Internally Lubricated Parts. Transfer case is ONLY covered if damaged by the Breakdown of an internally lubricated part

Seals & Gaskets

• Coverage: Seals and Gaskets are covered only in conjunction with a repair or replacement of the above Covered Parts and are not covered as standalone failures. Minor loss of fluid or seepage is considered normal and is not considered a mechanical Breakdown

Coverage Details – Secure Plus

• Coverage Name: Secure Plus
• Coverage Type: Stated
• Coverage Note: Any part or component that is not specifically listed will not be covered

Core Coverage Components

Engine (Gasoline/Diesel)

• Covered components: Cylinder Block, Cylinder Head(s), Rotary Housing and all Internally Lubricated Parts including: Pistons; Piston Rings; Connecting Rod Bearings; Crankshaft; Crankshaft Main Bearings; Camshaft; Camshaft Bearings; Cam Followers; Timing Chain or Belt; Timing Gears, Guides, Tensioners; Rocker Arms; Rocker Shafts; Rocker Bushings; Cylinder Head Valves; Valve Guides; Valve Lifters; Valve Springs; Valve Retainers; Valve Seats; Push Rods; Water Pump; Mechanical Fuel Pump; Oil Pump and Oil Pump Housing; Harmonic Balancer; Oil Pan; Timing Chain Cover; Intake Manifold; Valve Covers; Engine Mounts. Oil pan and valve covers are ONLY covered if damaged by the Breakdown of an internally lubricated part.

Turbocharger/Supercharger (Factory Installed Only)

• Covered components: Turbocharger/Supercharger Housing and All Internally Lubricated Parts. Housing is ONLY covered if damaged by the Breakdown of an internally lubricated part

Transmission (Automatic or Manual)

• Covered components: Transmission Case and all Internally Lubricated Parts plus: Torque Converter; Flywheel/Flex Plate; Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler; Transmission Mounts; Oil Pan; Slave/Clutch Master Cylinder; Pilot Bearing; and Throw-Out Bearing. Transmission case is covered ONLY if damaged by the Breakdown of an internally lubricated part

Drive Axle Assembly

• Covered components: All Internally Lubricated Parts including but not limited to: Ring and Pinion Gears, Spider Gears and Side Gears, Bearings, Bushings, Spacers, Yokes, Axle Shafts, Drive Shafts, Carrier Bearing, Universal Joints, Center Support Bearing, and CV Joints (provided the boots are not torn or damaged), Four-Wheel Drive Actuator, and Locking Hub Mechanisms. Drive axle housing is ONLY covered if damaged by the Breakdown of an internally lubricated part.

Transfer Unit

• Covered components: Transfer Case and All Internally Lubricated Parts. Transfer case is ONLY covered if damaged by the Breakdown of an internally lubricated part

Seals & Gaskets

• Covered components: Seals and Gaskets are covered only in conjunction with a repair or replacement of the above Covered Parts and are not covered as standalone failures. Minor loss of fluid or seepage is considered normal and is not considered a mechanical Breakdown

Brakes

• Covered components: Master Cylinder; Power Brake Cylinder; Vacuum/Hydro Assist Booster; Disc Brake Caliper; Wheel Cylinders; Compensating Valve; Brake Hydraulic Lines and Fittings; Hydraulic Control Unit; Hydraulic Trailer Brake Assembly and its Components. The following ABS parts are also covered: Electronic Control Processor; Wheel Speed Sensors; Hydraulic Pump/Motor Assembly; Pressure Modulator Valve/Isolation Dump Valve; and Accumulator

Steering

• Covered components: All Internally Lubricated Parts contained within the Steering Box; Rack and Pinion Gear; Power Steering Pump; Power Steering Hoses; Steering Knuckles; Pitman Arm; Idler Arm; Tie Rod Ends and Drag Link; Steering Dampener; Upper and Lower Steering Column Shafts and Couplings, including Internal Tilt-Wheel Mechanism; Steering Box and Rack and Pinion Gear Housings; Power Steering Assist Cylinder; Power Steering Pump Cooler; Twin "I" Beam & Bushings; and Steering Travel Stop. Rear Wheel Steering: Rear Steering Shaft and Couplings; Power Cylinder and Pump; Electronic Control Unit/Solenoid; Phase Control Unit; Stepper Motor; Steering Box; Control Valve; Rack; and Tie Rod Ends.

Electrical Components

• Covered components: Alternator; Voltage Regulator; Starter Motor; Starter Solenoid and Starter Drive; Engine Compartment Wiring Harness; Crank Angle Sensor; Knock Sensor; Ignition Switch; Ignition Switch Lock Cylinder; Front and Rear Window Wiper Motor, Washer Pump and Switch; Stop Lamp Switch; Headlamp Switch; Turn Signal Switch; Heater/A.C. Blower Speed Switch; Manual Heater/A.C. Control Head; Horns; Trailer Brake Wiring Harness; Auxiliary Power Supply Wiring; Exterior Cab Lighting; Auxiliary Fuel Tank Switching Unit and Switch

Air Conditioning

• Covered components: Condenser; Compressor, Compressor Clutch and Pulley; Air Conditioning Lines and Hoses; Evaporator; Idler Pulley and Idler Pulley Bearing; High/Low Compressor Cut-Off Switch; Expansion Valve; and Pressure Cycling Switch. Accumulator/Receiver Dryer; Orifice Tube; Oil and Refrigerant are covered ONLY if required in connection with the repair of a Covered Part and ONLY if they have failed

Coverage Details – Superior

• Coverage Name: Superior
• Coverage Type: Comprehensive Stated
• Coverage Note: Any part or component that is not specifically listed will not be covered

Core Coverage Components

Engine (Gasoline/Diesel)

• Covered components: Cylinder Block, Cylinder Head(s), Rotary Housing and all Internally Lubricated Parts including: Pistons; Piston Rings; Connecting Rod Bearings; Crankshaft; Crankshaft Main Bearings; Camshaft; Camshaft Bearings; Cam Followers; Timing Chain or Belt; Timing Gears, Guides, Tensioners; Rocker Arms; Rocker Shafts; Rocker Bushings; Cylinder Head Valves; Valve Guides; Valve Lifters; Valve Springs; Valve Retainers; Valve Seats; Push Rods; Water Pump; Mechanical Fuel Pump; Oil Pump and Oil Pump Housing; Harmonic Balancer; Oil Pan; Timing Chain Cover; Intake Manifold; Valve Covers; Engine Mounts. Oil pan and valve covers are ONLY covered if damaged by the Breakdown of an internally lubricated part.

Turbocharger/Supercharger (Factory Installed Only)

• Covered components: Turbocharger/Supercharger Housing and All Internally Lubricated Parts. Housing is ONLY covered if damaged by the Breakdown of an internally lubricated part

Transmission (Automatic or Manual)

• Covered components: Transmission Case and all Internally Lubricated Parts plus: Torque Converter; Flywheel/Flex Plate; Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler; Transmission Mounts; Oil Pan; Slave/Clutch Master Cylinder; Pilot Bearing; and Throw-Out Bearing. Transmission case is covered ONLY if damaged by the Breakdown of an internally lubricated part

Drive Axle Assembly

• Covered components: All Internally Lubricated Parts including but not limited to: Ring and Pinion Gears, Spider Gears and Side Gears, Bearings, Bushings, Spacers, Yokes, Axle Shafts, Drive Shafts, Carrier Bearing, Universal Joints, Center Support Bearing, and CV Joints (provided the boots are not torn or damaged), Four-Wheel Drive Actuator, and Locking Hub Mechanisms. Drive axle housing is ONLY covered if damaged by the Breakdown of an internally lubricated part.

Transfer Unit

• Covered components: Transfer Case and All Internally Lubricated Parts. Transfer case is ONLY covered if damaged by the Breakdown of an internally lubricated part

Seals & Gaskets

• Covered components: Seals and Gaskets are covered only in conjunction with a repair or replacement of the above Covered Parts and are not covered as standalone failures. Minor loss of fluid or seepage is considered normal and is not considered a mechanical Breakdown

Steering

• Covered components: All internally lubricated parts contained within the steering box; rack and pinion gear; power steering pump; power steering hoses; steering knuckles; pitman arm; idler arm; tie rod ends and drag link; steering dampener; upper and lower steering column shafts and couplings, including internal tilt-wheel mechanism; steering box and rack and pinion gear housings; power steering assist cylinder; power steering pump cooler; twin “I” beam & bushings; and steering travel stop. Rear wheel steering: rear steering shaft and couplings; power cylinder and pump; electronic control unit/solenoid; phase control unit; stepper motor; steering box; control valve; rack; and tie rod ends.

Electrical components

• Covered components: Alternator; voltage regulator; starter motor; starter solenoid and starter drive; engine compartment wiring harness; crank angle sensor; knock sensor; ignition switch; ignition switch lock cylinder; front and rear window wiper motor, washer pump and switch; stop lamp switch; headlamp switch; turn signal switch; heater/A.C. blower speed switch; manual heater/A.C. control head; horns; trailer brake wiring harness; auxiliary power supply wiring; auxiliary fuel tank switching unit and switch; electronic instrument cluster; distributor; ignition coil; electronic combination entry system (does not include transmitters and receivers for remote locks); cruise control module, transducer, servo and amplifier; powertrain control module; headlamp motors; power window motor; power seat motor; power mirror motor; power antenna motor/mast assembly; convertible top motor; power sunroof motor; power window switch; cruise control engagement switch; power seat switch; power mirror motor switch; rear defogger switch; power door lock actuator and switch.

Air conditioning

• Covered components: Condenser; compressor, compressor clutch and pulley; air conditioning lines and hoses; evaporator; idler pulley and idler pulley bearing; high/low compressor cut-off switch; expansion valve; and pressure cycling switch. The following parts are covered only if they are required in connection with the repair of a covered part listed above and only if they have failed: accumulator/receiver dryer; orifice tube; oil and refrigerant.

Front & Rear Suspension

• Covered components: Upper and Lower Control Arms; Control Arm Shafts and Bearings or Bushings; Upper and Lower Ball Joints; Radius Arm and Bushings; Torsion Bar Mounts and Bushings; Stabilizer Bar, Links and Bushings; Hydraulic Struts and Hydraulic Shock Absorbers (does not include air struts/shocks, MagneRide struts/shocks, or electronic struts/shocks); Strut Bearing Plates; Spindle and Spindle Support; Wheel Bearings; Pannard Bar; Track Bar; Suspension Bumpers; Leaf Springs; Leaf Spring Shackles and Hardware; Load Assist Springs; and Coil Springs. Variable Dampening Suspension: Compressor; Control Module; Dampening Actuator; Solenoid; Height Sensor; and Mode Selector Switch

Fuel System

• Covered components: Primary Fuel Pump; Fuel Injection Pump and Injectors; Vacuum Pump; Fuel Tank; Fuel Tank Sending Unit; Metal Fuel Delivery Lines; Fuel Pressure Regulator; and Fuel Tank Switching Unit/Switch

Cooling System

• Covered components: Engine Cooling Fan and Motor; Fan Clutch; Belt Tensioner; Radiator; Heater Core; Thermostat; Blower Motor; Hot Water Valve; Engine Oil Cooler; Cooler Lines and Fittings

Coverage Details – Supreme

• Coverage Name: Supreme
• Coverage Type: Exclusionary
• Coverage Note: Any breakdown of all part(s) or component(s), including seals and gaskets, except those listed under “Exclusions - What is Not Covered”

Coverage Details – Supreme Wrap

• Coverage Name: Supreme Wrap
• Coverage Type: Exclusionary
• Coverage Note: Coverage “wraps” around Your current manufacturer’s powertrain warranty and provides for payment or reimbursement of costs authorized by the Administrator to repair or replace any Breakdown of all part(s) or components(s), including seals and gaskets, except for all components originally covered by Your manufacturer’s powertrain warranty, and those listed under “Exclusions - What is Not Covered”. No failure of a Covered Part will be covered if failure is a result of consequential damage caused by a powertrain failure

Optional Coverage Add-ons

High Tech Option

• Availability: Available on Superior Coverage only. Included with Supreme Coverage
• Coverage details: Back Up Camera & Sensors/Perimeter Warning; Video System & Display Screen (does not cover minimal pixel damage); GPS/NAV Systems; Blind Spot Sensors; Electronic Driver Information Display; Anti-Theft Systems (remote excluded)

Commercial/Rideshare Coverage

• Availability: Yes, with surcharge
• Coverage details: Mandatory when the Vehicle is utilized for a Commercial Use

Tire Modification/Body or Suspension Lift Option

• Availability: Yes, with surcharge
• Eligibility: The lift kit and its assemblies that are in addition to factory installed parts are excluded from Coverage. The maximum combined increase for a body/suspension lift cannot exceed six (6) inches. The maximum tire height modification allowed is four (4) inches in overall diameter larger than the manufacturer's specifications. Any modification that voids the original manufacturer warranty will also void the Coverage provided under this Contract. Leveling kits are not classified as lift kits and do not require a surcharge, however, the components of a leveling kit are not covered under this Contract. No Coverage is available for suspension reductions or undersized wheels or tires. Coverage is supplemental to any manufacturer’s coverage and will not apply to any failure for which the manufacturer has denied coverage due to the installation of the lift kit.

Hybrid Vehicle Option

• Availability: Available on Superior and Secure Plus coverages only; included with Supreme Coverage
• Coverage details: Hybrid electric drive motor, power controller, inverter assembly, generator(s), electronic air conditioning compressor, electronic power steering pump. Batteries are excluded. This surcharge is mandatory as it applies

Additional Benefits

Roadside Assistance

• Provider: Vehicle Administrative Services
• Phone: 855-416-6894
• Coverage Limit: $150 per occurrence
• Frequency: You are entitled to one (1) service of any type described in the Roadside Assistance Services Included per seventy-two (72) hours with a maximum of three (3) services in a twelve (12) month period. Services available to You (subject to the terms above) at no cost include a tow, battery jumpstart, flat tire change, fuel delivery, and lockout services, limited to a maximum of one hundred fifty ($150) dollars.

Services Included

• Emergency roadside service
• Tire service (changing flat tire with provided spare)
• Battery service (jump-start)
• Delivery service (fuel or fluid delivery)
• Towing assistance (limited to $150)
• Lockout services
• Trip interruption (up to $150 per day, maximum 3 days, total $450)

Rental/Transportation Benefits

• Coverage Limit: $30 per day, maximum $150 per Covered Repair. Rental car reimbursement will not continue beyond the day that repairs are completed
• Eligible Transportation: Licensed rental agency or alternate public transportation

Limit of Liability

Per Coverage Level Limits

• SECURE and SECURE PLUS Coverage: Maximum liability per covered Vehicle shall not exceed the lesser of a total dollar amount of ten thousand dollars ($10,000) or the average condition trade-in value at the time of Covered Repair and/or Benefits, as determined by J.D. Power
• SUPERIOR, SUPREME and SUPREME WRAP Coverage: Maximum liability per covered Vehicle shall not exceed the average condition trade-in value at the time of Covered Repair and/or Benefits, as determined by J.D. Power

Aggregate Limits

• Effect of Reaching Limit: Once the combined maximum Limit of Liability has been reached, this Contract, and its transfer and Cancellation rights terminate
• Liability for Incidental Damages: Our liability for incidental and consequential damages including, but not limited to, personal injury, physical damage, property damage, loss of use of Your Vehicle, loss of time, loss of wages, inconvenience, and commercial loss resulting from the operation, maintenance, or use of Your Vehicle is expressly excluded

Exclusions - What Is Not Covered

General Exclusions

• Conditions that existed prior to the agreement sale date and the completion of waiting period
• Unauthorized Repairs: Repairs performed without prior authorization from the Administrator, except for emergency repairs
• Repairs due to continued operation and failure to protect the vehicle from further damage once a mechanical breakdown or failure has occurred
• Repairs caused by a lack of maintenance or not using manufacturer specified lubricants, fluids, and coolants
• Routine and normal maintenance items, parts, and procedures
• Repairs made outside the United States and Canada
• Repairs caused by acts of nature, or by an external cause such as collision, fire or smoke, theft, freezing, vandalism, riot or explosion, terrorism, war, lightning, earthquake, windstorm, hail, volcanic eruption, water or flood, acts of nature, breakage of glass, falling objects, or nuclear contamination, acts of God or loss that is normally covered by casualty insurance
• Repairs required because of fraud, abuse, negligence, neglect, misuse, or road hazard
• Vehicles used for off road use, off road racing, road racing, competition or speed contests, or driven on a racetrack
• Any otherwise covered part that did not meet OEM specifications, including modifications and/or alterations to the vehicle
• Towing your vehicle in a manner not consistent with the OEM's recommendations including, without limitation, towing a trailer or another vehicle unless your vehicle was equipped by the OEM for such purpose
• Overloading the vehicle beyond the OEM recommended capacity
• If your vehicle is used for business or commercial use (unless commercial use optional coverage applies)
• Damage to any part(s), component(s), or repair(s) stated as covered by the OEM full, original owner/first retail purchaser warranty for the term and mileage of such coverage to the original owner/first retail purchaser, whether collectible or not, or continuing OEM warranty coverage that is transferable to subsequent owner whether transferred or not
• If the covered part is covered by an OEM or seller's warranty, repairer's guarantee, or other service contract or insurance policy, coverage under this agreement shall be secondary
• Any optional coverage, equipment and/or use for which a surcharge is applicable, unless such surcharge has been paid and is noted on the information page
• Damage to a covered component caused by the failure of a component not listed as covered under this agreement, or if a non-covered part is damaged by a covered part
• Repairs as a result of a defect that the OEM has announced their responsibility by a public recall, technical service bulletin and/or special policy for the purpose of correcting such a defect
• Repairs that occurred or are reported after your contract expiration or cancellation effective date
• Repair or replacement of hybrid/electric powered vehicle batteries or for the repair or replacement of parts associated with hybrid/electric powered vehicle batteries
• That occurs as to gradual loss of performance and has resulted from normal operation and use (due to vehicle mileage and/or age) such as but not limited to: valve guides, valves, piston rings, transmission clutch pack discs and bands unless beyond OEM tolerances
• Normal expansion/contraction, seepage of seals and gaskets due to age/mileage. Repairs to cure fluid/oil lubricant or seepage
• When the OEM warranty has been determined null and void by the OEM
• Repairs beyond those required to correct a breakdown
• The cost of diagnosis, teardown, disassembly or assembly if a covered mechanical breakdown or failure cannot be verified by the administrator or if the failure is not covered by this agreement
• Repairs if your vehicle is a reconstructed vehicle, a non-U.S. specification model (unless reprogrammed from kilometers to miles), is rated over one ton payload capacity, is a lemon law buyback vehicle, is a grey market vehicle or has ever had a title indication of salvage, junk branded or other designation indicating that the vehicle had been stolen, wrecked, destroyed, water damaged, or otherwise damaged to the extent that it was considered to be uneconomical to repair
• Any adjustments, repositioning, refitting, realigning and/or cleaning, including repairs necessary to correct trim fit, squeaks, rattles, idle, water leaks or wind noise
• Repairs required because of an improper prior repair, technician negligence, overheating, detonation, sludge or carbon deposits, contamination, rust, corrosion, oxidation, dry rot, weather exposure, electrolysis, operation without the proper lubrication levels or fluid type, and the failure to perform the OEM recommended maintenance
• Any components, parts or costs involved with updating, betterment, or retrofitting of covered components or systems of your vehicle for any reason including but not limited to: product changes, lack of product availability, or government regulations
• Retrofits or replacements of any components caused by or due to compliance with law or legislation and including emission control equipment and sensors are excluded
• Maintenance services and parts recommended in the OEM maintenance schedule, unless required in conjunction with a covered breakdown. Service or mechanical adjustments, cleaning, reprogramming and alignment not related to the repair of a covered breakdown. Air conditioning recharge, refrigerant, coolant, lubricants, fluids not related to the repair of a covered breakdown
• Any of the following non-covered parts: carburetor, throttle body, battery, battery cables, shock absorbers, struts, manual and hydraulic linkages, distributor cap and rotor, wires, safety restraint systems (including air bags), constant velocity joint boots, timing belt, brake pads or shoes, filters, oil and other fluid changes. Glass, fuses, circuit breakers, telephones, television/DVD player, electronic and satellite transmitting/receiving devices, brake rotors and drums, exhaust system including, without limitation, catalytic converter(s), evaporative and exhaust emission systems, oxygen sensors, navigational system updates and discs, weather stripping, trim, moldings, bright metal, chrome, upholstery, carpet, zippers; nuts, bolts and fasteners; cup holders, dash pad and vents, seat frame, seat frame recliner mechanism, paint, carpeting, fabric, outside ornamentation, inside and outside door handles, mirrors, hinges, liftgate and hood supports, hub caps/wheel covers, body sheet metal and panels, body parts, frame and engine, cradles, body mounts, mounting brackets and structural body parts, vinyl and convertible tops, tires, wheels/rims, near object avoidance systems, speakers and wiring, voice recognition systems, perimeter warning systems or any part thereof, infrared systems or any part thereof; manual and hydraulic clutch assembly such as, but not limited to: manual clutch pedal, clutch disc, pressure plate, pilot bearing, clutch master and slave cylinder and throw-out bearing. Any component that its only purpose is for illumination such as but not limited to: sealed beams; high intensity discharge (xenon) headlamps, LEDs, light bulbs, head lamp, projection lamp assemblies and lenses
• Modified engine control module (ECM) programming, ECM chips, programmers, modified engine control units (ECU(s)) or specialized reprogramming that alters the performance attributes of original equipment drivetrain components or renders emissions controls inoperative unless recommended by the OEM for on street use
• Storage and freight charges; shop supplies and miscellaneous charges, and hazardous waste removal
• Incidental or consequential damage, loss of profits, loss of time, property damage, personal injury, inconvenience, loss of vehicle use, commercial loss, punitive or exemplary damages, attorney fees and any legal related costs

Claims Process

Pre-Repair Requirements

• Prevent Further Damage: Take immediate action to prevent further damage to vehicle
• Choose Repair Facility: May take vehicle to any repair facility of choice
• Provide Coverage Evidence: Provide repair facility with copy of this agreement or agreement number
• Authorize Diagnosis: Must authorize repair facility to complete all work to accurately diagnose the cause of vehicle's breakdown
• Obtain Prior Authorization: Must obtain authorization from Administrator prior to any repair being made

Authorization Process

• Contact Method: Call (877) 414-0134
• Required Information: Complete estimate including all part numbers and prices, labor involved, and any other charges required for repairs
• Authorization Number: Must obtain repair authorization number and amount from EDS claims department
• Authorized Amount: Maximum amount that will be paid for any repairs covered under terms of agreement

Post-Repair Requirements

• Submit Repair Order: Must submit signed and verifiable repair order that repairs have been completed
• Part Retention: All removed parts and supplies must be retained for inspection
• Inspection Rights: Administrator reserves the right to inspect vehicle to evaluate covered repairs

Emergency Repairs

• When Allowed: Outside regular business hours, emergency circumstances
• Process: You may take one of the following steps: (1) Wait until regular business hours and then follow the normal claims procedure outlined above; or (2) Authorize and pay for any teardown or diagnostic time needed to determine whether your vehicle has a covered Breakdown. If You reasonably determine that You have a covered Breakdown and You choose to have Your Vehicle repaired, You are responsible for paying the repair. You must then call the Administrator during the next immediately available regular business hours so that the Administrator may determine whether there was a covered Breakdown. If the Administrator determines that there was a covered Breakdown, then We will pay You in accordance with the terms and conditions of this Agreement
• Documentation: All removed parts and supplies must be retained for inspection and may include digital photo or video verification by the Administrator, at its discretion

Customer Responsibilities

Maintenance Requirements

• OEM Maintenance Schedule: Must follow manufacturer's recommended maintenance
• Documentation: Must maintain proof of maintenance for potential claims
• Receipts: Must keep maintenance receipts
• Maintenance Log: Must maintain detailed maintenance log if performing own maintenance

Vehicle Operation

• Prevent Further Damage: Must stop operation when problems occur
• Follow Towing Guidelines: Must follow OEM recommendations for towing
• Avoid Overloading: Must not overload vehicle beyond OEM recommended capacity
• Commercial Use: Must follow commercial use restrictions unless proper coverage is selected

Information Accuracy

• Mileage Accuracy: Odometer reading must reflect true mileage vehicle has been driven
• Vehicle Condition: Must provide accurate information about vehicle condition

State-Specific Requirements

• Special Provisions: Varies by state - see Section X. Special State-Specific Requirements
• License Numbers: Texas license number: 639; California license number: OK11393; Oklahoma license number: 44201382; Florida license number: 60033
• Regulatory Compliance: Contract provisions may be amended by state-specific requirements

Transfers

• Transfer Rights: This Contract, while in-force, may be transferred by the ORIGINAL Contract Holder to the subsequent owner of the Vehicle
• Transfer Process: Submit Transfer Application within thirty (30) days of the sale or transfer of the Vehicle to the subsequent owner
• Transfer Fees: $50 payable to EDS
• Requirements: Written evidence of all required maintenance services must be provided in the form of Verifiable Document(s) to Administrator upon transfer

Cancellations

• Customer Cancellation: You may cancel this Contract at any time including when the Vehicle is sold, lost, stolen or destroyed by notifying Us in writing and by submitting a request to cancel the Contract and a Federal Odometer Statement or notarized affidavit verifying mileage at the time of the request
• Administrator Cancellation: May cancel this Contract for non-payment of the purchase price, intentional misrepresentation in obtaining this Contract or in submitting a claim, or if Your Vehicle did not qualify for Coverage on the Purchase Date or subsequently becomes ineligible for Coverage

Refund Policy

General

• If this Contract is cancelled within thirty (30) days of purchase and no claim has been filed, the entire Contract purchase price paid will be refunded
• If You have incurred a claim within the first thirty (30) days or if You cancel this Contract after the first thirty (30) days, the unearned Contract purchase price paid will be refunded, calculated on a pro-rata basis
• The refund will be equal to the lesser amount produced using either the number of months this Contract was in force or the number of miles, in thousands of miles or portion thereof, Your Vehicle was driven prior to Cancellation, less an administrative fee of fifty dollars ($50) and the total amount of all claims paid

Contract-Specific Variations

• Unique Features: Five-tier coverage system allowing customers to choose the level of protection that best fits their needs and budget
• Special Provisions: Seals and gaskets only covered if needed in conjunction with a covered repair
• State Variations: Contract provisions may be amended by state-specific requirements
• Endorsements: Various optional coverage add-ons available depending on coverage level selected

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This data has been pulled and sometimes summarized from the actual contract template but does not include everything from the contract. The actual customer contract is the binding document that ultimately needs to be referenced.